This service is designed for people who have a Speech Disability or those who use an assistive voice device.
With Speech-to-Speech (STS), you can call anyone on the phone. A communications assistant ensures that you will be heard and understood.
No special equipment is needed!
This relay service is available in English-to-English, Spanish-to-Spanish and English-to-Spanish/Spanish-to-English Translation.
The Customer Profile allows you to store your relay call preferences that helps speed up call processing.
How does Speech-to-Speech (STS) work?
It’s straightforward!
Just dial 711 (or 866-503-0264 for English / 866-503-0263 for Spanish) and ask for a Speech-to-Speech communications assistant.
Provide the area code and telephone number of the person you wish to call. The communications assistant will dial the number and connect you to the other party.
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1
You speak on your phone directly to the other party while the communications assistant listens.
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2
The communications assistant repeats your spoken words to the other party as needed for clarity.
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3
The other party talks directly you.
Video: How does a STS Relay call work?
Here’s how a STS user, Tim, communicates with a florist as a standard phone uses.
STS Call Setup
The STS Call Setup feature allows STS users to send an email with call instructions or information to the communications assistant in advance. STS users can complete this form online between 2 and 24 hours prior to the call. The form includes information such as:
- The number to call
- The name of the other caller
- Special instructions
- The subject of the call
- And anything that makes it easier to complete the call