Customer Profile

The Customer Profile allows you to store your call preferences, such as:

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred gender of relay operator
  • Preferred announcement relay service

Customer Profiles help speed up call processing.

To create a Customer Profile

Fill out the online form to create a Customer Profile.

Click here for instructions for filling out the online form.

Speech-to-Speech (STS) Customer Profile

This feature is specifically designated for STS users. These settings allow STS users to select unique Call Handling options.

STS users can choose whether to allow a relay operator to repeat everything or repeat when not understand.

STS users can create a unique STS User ID.

The “Speech to Speech Contacts” feature allows STS users to store contact description and phone numbers for easier access when placing STS calls.

To see or update your Customer Profile

Go to

Log in with your username and password.

Click Sign In.

Click “Customer Profile” in the upper right corner of the screen.

You are now on the Customer Profile.

There are tabs on the left side that are:

  • IP Relay Numbers
  • Emergency Location
  • Frequently Dialed
  • Call Preferences
  • Notes
  • Speech to Speech
  • Emergency Numbers
  • Permissions
  • Personal Information
  • Account Security
  • Print Customer Profile

Contact Customer Service

You may contact customer service for assistance with your Customer Profile.