Additional Services
Directory Assistance
711 or any Tennessee Relay toll-free relay number
Tennessee Relay will relay Directory Assistance calls between TTY users and the Directory Assistance Operator. Once the caller makes the Directory Assistance request, the communications assistant will contact the appropriate Directory Assistance Operator. After obtaining the number, the caller may choose to place the call through relay or dial it directly TTY to TTY.
Voicemail/Answering Machine Retrieval Service
711 or any Tennessee Relay toll-free relay number
You can use the relay service to retrieve messages from voicemail or answering machines.
Voicemail Retrieval:
When you request the communications assistant to retrieve messages from a voicemail system, the communications assistant will follow your instructions for dialing, pin entry, access codes, and/or system commands to retrieve new messages, play messages, save, and/or delete messages.
Answering Machine Retrieval (AMR):
When you request the communications assistant to retrieve messages from an answering machine at your location, simply type “AMR GA” then follow the instructions from the communications assistant.
International Relay Service
You can make international calls through Tennessee Relay by dialing 711 or any Tennessee Relay toll-free relay numbers.
People outside the US wanting to call you should dial 605-224-1837 to reach a communications assistant.
International Relay service is available in English and Spanish.
911 Emergency Calls
In the event of an emergency, dial 911 directly using any phone, including a TTY or CapTel phone.
You may use any of the relay services to call 911, but that will not be as fast as dialing 911 directly.
Be prepared to provide your full name, description of emergency and location.